Chelo Marie B. Villanueva
Customer Relations Officer
As a Customer Relations Officer it is my responsibility to maintain positive relationships between the company and the customers. These are some of the roles and responsibilities:
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Customer Support & Assistance
Address customer inquiries, concerns, and complaints. Offer assistance through various channels such as phone, email, or in-person interactions.
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Feedback Collection
Gather customer feedback on products, services, and experiences. Ensure that this information is shared with relevant departments for improvement.
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Relationship Building
Develop long-term relationships with customers to improve loyalty and satisfaction. This involves providing personalized service and showing genuine concern for customer needs.
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Problem Resolution
Handle customer issues in a timely manner, ensuring that any dissatisfaction is addressed and resolved to the customer's satisfaction.
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Communication
Act as a liaison between customers and the company, ensuring that information is communicated clearly and effectively to all parties.
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How long have you been with the company?
6 years
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What is one thing you enjoy about working at Romarco International Corporation?
Flexible work schedule offer several benefits for me. Better work life balance because i can juggle work responsibilities with family needs more effectively, increased productivity, cost savings and reduced stress.
"You may not control all the events that happen to you, but you can decide not to be reduced by them."
It reminds me that in any job or task, while external challenges may arise, we always have the power to maintain our strength and integrity, shaping our response to situations.