Lilibeth Paconla

Operations Manager

As an Operations Manager, I oversee the seamless execution of operational strategies that enhance customer satisfaction and drive business growth. My role involves optimizing processes, ensuring efficiency in service delivery, and aligning operations with marketing initiatives to create a seamless customer experience. I work closely with cross-functional teams to improve workflow, manage resources effectively, and maintain high service standards.

  • Areas of Expertise

    Operational Strategy and Monitoring skills

  • Most rewarding aspects of work

    I find great fulfillment in optimizing processes that directly enhance customer satisfaction and operational efficiency. Seeing our efforts translate into  customer satisfaction and business growth aligns with the company’s mission of delivering exceptional service.

  • Professional Background

    With a background in Business Finance and Marketing, I have successfully led teams in optimizing business processes, ensuring high-quality service delivery, and developing data-driven strategies that enhance customer engagement. My experience in both strategic planning and execution allows me to create solutions that are not only efficient but also customer-focused. My 15  years of experience in working with our clients has given me the best opportunity to gain knowledge and forge strong bonds with them .

  • Contribution to success

    My utmost goal is to give quality service to our clients by ensuring operational excellence, implementing success driven goals and fostering a high-performing team environment. By bridging the gap between marketing and operations, I help my teammates achieve topnotch service to create a seamless experience for our clients.

Paconla, Lilibeth

  • What are you passionate about within your field?

    I am passionate about continuous improvement—finding innovative ways to refine processes, enhance team productivity, and elevate customer experiences. Seeing our customers feel assured that I can provide tangible results  motivates me to keep pushing boundaries.

  • How long have you been with the company?

    I have been with the company for 15 years, contributing to its operational excellence and customer-centric initiatives.

  • What is one thing you enjoy about working at Romarco International Corporation?

     I appreciate the collaborative and dynamic work culture. Working with a team that is open to change and collaboration  makes every challenge an opportunity to grow.

  • What is a fun fact about you?

    Have a knack for organizing. I always keep an eye on minute details—even outside of work, I love planning get-togethers and trips with friends and family!

"Good business leaders create a vision, articulate the vision, passionately own the vision and relentlessly drive it into completion" - Jack Welch